Privacy and Legal Information

1. Data controller

The data controller for personal data is:

For any request about privacy or the processing of personal data, you can contact the data controller using the email address above.

2. Personal data collected

Fab Tours may collect the following personal data:

• first name and surname;
• email address;
• phone number;
• WhatsApp contact details;
• pickup location and destination;
• date, time, and travel details;
• number of passengers;
• specific requests shared by the user;
• minimum technical data needed for website operation and security.

Fab Tours asks users not to send unnecessary sensitive data, such as health information, identity documents, or other confidential data, unless it is essential for handling a specific request.

3. Purposes of processing

Personal data is processed for the following purposes.

Replying to user enquiries

Data sent by form, email, phone, or WhatsApp is used to reply to requests for information, quotes, availability, itineraries, private transfers, or other tourism services.

Preparing quotes and managing bookings

Data may be used to prepare a quote, confirm a service, arrange a transfer, or coordinate the practical details of a journey.

Operational communications

Fab Tours may use email, phone, or WhatsApp for communications related to an enquiry or service, including updates about timings, meeting points, changes, logistics, or support before and during the journey.

Legal and administrative obligations

Some data may be processed to comply with tax, accounting, administrative, or regulatory obligations.

Website security and operation

Some technical data may be processed to keep the website working correctly, prevent abuse, protect the website from fraudulent activity, or improve service reliability.

4. Legal basis for processing

Processing is based on one or more of the following legal bases:

• pre-contractual or contractual measures, when a user requests information, quotes, or services;
• legal obligation, when processing is required for tax, accounting, or administrative purposes;
• legitimate interest of the controller, for website security, technical management, and protection of rights;
• user consent, only if promotional communications, newsletters, or non-essential tracking tools are introduced in the future.

5. Processing methods

Personal data is processed using electronic, digital, and, when necessary, manual tools.

Fab Tours adopts reasonable measures to protect data from unauthorised access, loss, misuse, alteration, or unauthorised disclosure.

Access to data is limited to the controller, authorised parties, and providers who support the operation of the website or the delivery of services.

6. Data retention

Personal data is kept only for as long as necessary for the purposes for which it was collected. As a general indication:

• contact or quote requests: up to 12 months from the last communication;
• data relating to confirmed bookings or services: for the period required by tax, accounting, or legal obligations;
• technical data and website logs: for the time needed for security and technical operation;
• data for any future promotional communications: until consent is withdrawn.

7. Data recipients

Personal data may be shared with third parties only when necessary to provide the service, manage the website, or comply with legal obligations. Possible recipients include:

• website hosting and technical management providers;
• email providers;
• form or enquiry management services;
• messaging services, such as WhatsApp;
• tax, administrative, or legal advisers;
• any collaborators or suppliers involved in organising the service;
• competent authorities, when required by law.

Personal data is not sold to third parties.

8. Transfers outside the European Economic Area

Some third-party services used for communication, hosting, email, or messaging may process data outside the European Economic Area.

When this happens, transfers are carried out on the basis of tools provided by applicable law, such as adequacy decisions, standard contractual clauses, or other recognised safeguards.

9. User rights

Users may exercise the rights provided by privacy law, including the right to:

• access their personal data;
• request correction of inaccurate data;
• request deletion of data;
• request restriction of processing;
• object to processing;
• request data portability, where applicable;
• withdraw consent already given;
• lodge a complaint with the Italian Data Protection Authority.

To exercise these rights, users can contact Fab Tours at info@fab-tours.com.

10. Cookies and tracking tools

The website may use technical cookies or technical tools needed for correct operation, security, and navigation management.

The website uses Google Analytics to collect aggregated statistics about website usage and improve page reliability. Fab Tours does not sell the data collected to third parties.

If Fab Tours introduces further tools in the future, such as Meta Pixel, Google Ads, embedded maps, video embeds, review widgets, or other services involving tracking, this notice will be updated and, where required, a consent management system will be introduced.

11. Contact form

When a user submits a contact form, the data entered is used to reply to the request and manage any later communication related to the requested service.

If a newsletter or marketing activity is added in the future, a separate, optional, and unticked checkbox will be required.

12. Contact by WhatsApp

If a user contacts Fab Tours by WhatsApp, the data shared will be processed to reply to the request and manage the service.

WhatsApp is a third-party service and may process data according to its own terms and privacy notices.

Users are asked not to send sensitive or unnecessary data through WhatsApp.

Legal Information

13. Website identification details

The website is managed by:

14. Nature of the services

Fab Tours offers information, assistance, and services relating to:

• private transfers;
• NCC or chauffeur services, where applicable;
• custom itineraries;
• local experiences;
• travel support in Calabria and connected areas;
• connections between Calabria, airports, stations, ports, and Sicily.

The information on the website is descriptive and informational. Availability, prices, routes, journey times, and operating conditions may vary depending on season, traffic, weather, vehicle availability, ferries, or other external factors.

15. Quotes and bookings

Sending a request through the website, email, phone, or WhatsApp does not automatically confirm a booking.

A booking is considered confirmed only after explicit confirmation from Fab Tours and, where required, after payment of a deposit, advance payment, or balance.

Any specific conditions relating to cancellations, changes, delays, no-shows, luggage, child seats, ferries, or extra services will be communicated at quote or confirmation stage.

16. Prices and availability

Prices shown on the website, where present, should be considered indicative unless otherwise stated.

The final price may vary depending on:

• route;
• date and time;
• number of passengers;
• vehicle type;
• extra waiting time;
• additional services;
• ferries, tolls, parking, or third-party costs;
• custom requests.

17. Links to external websites

The website may contain links to third-party websites, platforms, or services.

Fab Tours is not responsible for the content, security, terms, or privacy policies of external websites that it does not manage directly.

18. Content ownership

Texts, images, layout, trademarks, logos, and content on the website belong to Fab Tours or to their respective owners, unless otherwise stated.

Copying, distributing, or using website content without authorisation is prohibited.

19. Changes to this page

Fab Tours may update this page at any time to reflect legal, technical, operational, or tool-related changes.